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Would I need to pay the CT or CODY who comes by to inspect or service my product?
Where can I make an enquiry, provide a feedback, inform about a product’s technical issue or lodge a complaint?
How can I locate the nearest Coway sales office, Coway roadshow or CODY office?
What benefits does a Service Package include?
How do I renew my Service Package?
How frequently will my Coway product be serviced?
What are the payment options for my monthly rental?
I have changed my credit card recently. How do I update my credit card details for auto debit purpose?
When does Coway normally perform the deduction from my credit card/direct debit account?
Why am I receiving the same SMS every month stating that my account has been charged RM10?
Why has my account been switched back to regular payment mode?
What is Sales Tax?
What is Service Tax?
Are Coway products and services subjected to sales tax or service tax (“SST”)?
Is Coway registered for sales tax and service tax?
Will the prices of Coway products for new sales orders and services be revised following SST implementation?
Is rental fee billed after 1 September 2018 subjected to GST?
What should I do if I forgot my password?
Can I still change my password?
Why I failed to register in Coway Mall?
Can I purchase more then 1 product at the same time (per checkout)?
Why I cannot tick on the T&C box and place order?
How long it takes to receive my appliance?
What is the rental contract term?
Product Property
Ownership Transfer
Is the Payment Gateway Safe?
Why is my transaction is declined?
How long it takes to get back my prepayment if the order is unsuccessful / I had cancelled it before the order is approved?
How long it takes to get back my prepayment refunded if the order is cancelled after its approved?
How can I add/edit my personal info (contact no., NRIC, address, etc)?
How to change/edit my particulars after order placed?
How do I know my order status?
Who to contact if my order is pending?
How can I contact Coway Mall Admin?
Is there a minimum age to sign up for Coway's Rental Package OR to purchase Coway product through Outright Purchase?
Can you trade-in your Old Home Appliances in Coway Mall?
How can I cancel my order after checkout?
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